Changes in the amount of energy you use may cause your bill to increase. In addition, factors such as residential utility rate changes or weather changes are other reasons your bill may appear higher than normal. You can determine whether your bill is higher than normal by comparing your energy usage this month to your energy usage last year for the same month. Outside temperatures can affect your bill in the following ways: During the winter months, if temperatures are colder than last year, you can expect to use more energy to heat your home so your heating bill will be higher. The same holds true during the summer months. If the temperature is hotter than last year, you can expect to use more energy to cool your home, which will result in a higher energy bill. For a more thorough analysis of your bill, please contact a customer service representative at 800-562-7680.

Contact us as soon as possible if you are unable to pay your bill. We understand that from time to time a customer may experience financial problems that may cause difficulty in paying your bill on time. The sooner you contact us, the quicker we will be able to make payment arrangements that work for you and our company.

The most common way to pay is by mailing a check or money order. However, you can pay by credit card by calling 1-800-562-7680 and telling a customer service representative you would like to use our Immediate Payment Plan. There is a fee of $3.95 per transaction for residential customers, $8.95 for business customers.

Information about billing, payment options, and locations where bills can be paid in person can be found in the Customer Account section at www.uppco.com. Our mailing address for payments is Upper Peninsula Power Company, PO Box 19076, Green Bay WI 54307-9076

There's a description of each item on the back of your bill. If you don't understand an item, please call or email us.

Yes, you can view your account information online. Our service gives you access to your account information 24 hours a day, 7 days a week. To use this service, please register online and create your online profile. You will need your UPPCO account number, which can be found on your monthly bill.

First check your breakers. If this doesn’t solve the problem, call customer service at 800-562-7809. There may be an outage.

When opening a new account or disconnecting existing service, please call us at least 24 hours prior to the time you want your service started or stopped. New service connections are typically done Monday through Friday, excluding holidays. When you call, please have the following information ready: your new and previous address: new home and business phone number; and information to provide meter access.

You can save on your bill by reducing the amount of energy you use. Visit www.uppco.com for some energy-saving tips.

Electric meters record the total amount of electricity used. You can check your energy consumption by learning to read your own meter. It's easy; just follow the steps below:

To read your electric meter, refer to the four or, in some cases, five major dials on your meter. Go across the dials from left to right and write down the lowest number the hand of each dial has passed.

Figuring Your Consumption. To determine the amount of electricity used during your last billing period, simply subtract the previous month's readings from the current month's readings.