Changes in the amount of energy you use may cause your bill to increase. In addition, factors such as residential utility rate changes, weather, changes in occupancy are other reasons your bill may appear higher than normal. You can determine whether your bill is higher than normal by comparing your energy usage this month to your energy usage last year for the same month. Outside temperatures can affect your bill in the following ways: During the winter months, if temperatures are colder than last year, you can expect to use more energy to heat your home so your heating bill will be higher. The same holds true during the summer months. If the temperature is hotter than last year, you can expect to use more energy to cool your home, which will result in a higher energy bill. For a more thorough analysis of your bill, please contact a customer service representative.

Yes, you can view your account information online. Our service gives you access to your account information 24 hours a day, 7 days a week. To use this service, please register online.

First check your breakers. If this doesn’t solve the problem, call customer service. There may be an outage. When calling using the IVR, when asked if you are calling in regards to an outage, respond or say ‘yes’.

You can save on your bill by reducing the amount of energy you use. We offer a variety of conservation programs to help our residential customers control their electric energy costs.

Gas and electric meters record the total amount of gas or electricity used. You can check your energy consumption by learning to read your own meters. It's easy; just follow the steps below:

Gas Meter. To read your gas meter, refer only to the four major dials on your meter. Go across the dials from left to right and write down the lowest number the hand of each dial has passed.

Electric Meter. To read your electric meter, refer to the four, or in some cases, five major dials on your meter. Go across the dials from left to right and write down the lowest number the hand of each dial has passed.

Figuring Your Consumption. To determine the amount of gas or electricity used during your last billing period, simply subtract the previous month's readings from the current month's readings.