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Do you have a question about our company's residential services? We've done our best to give you the answers here! Take a look at our list of commonly asked questions and simply click on a question to get the answer or scroll down the page to view all the questions and answers.
Frequently Asked Questions
For Your Home
  1. Why is my bill so high this month?
  2. What do I do if I canít pay my bill?
  3. Do you accept credit cards/debit cards?
  4. Where do I mail my bill?
  5. What does all the information on my bill mean?
  6. Can I view information on my account online?
  7. What if my electricity goes off?
  8. How do I get my service (gas/electric) connected/turned off?
  9. How can I save on my electric bill?
  10. How do I read my meter?
 
Why is my bill so high this month?

Changes in the amount of energy you use may cause your bill to increase. In addition, factors such as residential utility rate changes or weather changes are other reasons your bill may appear higher than normal. You can determine whether your bill is higher than normal by comparing your energy usage this month to your energy usage last year for the same month. Outside temperatures can affect your bill in the following ways: During the winter months, if temperatures are colder than last year, you can expect to use more energy to heat your home so your heating bill will be higher. The same holds true during the summer months. If the temperature is hotter than last year, you can expect to use more energy to cool your home, which will result in a higher energy bill. For a more thorough analysis of your bill, please contact a customer service representative.

What do I do if I canít pay my bill?

Contact us as soon as possible if you are unable to pay your bill. We understand that from time to time, a customer may experience financial problems which may cause difficulty in paying your bill on time. The sooner you contact us, the quicker we will be able to make payment arrangements that work for you and our company.

Do you accept credit cards/debit cards?

The most common way to pay is by mailing a check or money order. You may also pay your bill with cash, check, or money order in person at your local utility office.

Where do I mail my bill?

Information about billing, payment options, and locations where bills can be paid in person can be found in our Customer Account section.

What does all the information on my bill mean?

There's a description of each item on the back of your bill. If you don't understand an item, please call or email us.

Can I view information on my account online?

Yes, you can view your account information online. Our service gives you access to your account information 24 hours a day, 7 days a week. To use this service, please register online.

What if my electricity goes off?

First check your breakers. If this doesnít solve the problem, call customer service. There may be an outage.

How do I get my service (gas/electric) connected/turned off?

When opening a new account or disconnecting existing service, please call us at least 24 hours prior to the time you want your service started or stopped. New service connections are typically done Monday through Friday, excluding holidays. When you call, please have the following information ready: your new and previous address: new home and business phone number; and information to provide meter access.

How can I save on my electric bill?

You can save on your bill by reducing the amount of energy you use. We offer a variety of conservation programs to help our residential customers control their electric energy costs.

How do I read my meter?

Gas and electric meters record the total amount of gas or electricity used. You can check your energy consumption by learning to read your own meters. It's easy; just follow the steps below:

Gas Meter. To read your gas meter, refer only to the four major dials on your meter. Go across the dials from left to right and write down the lowest number the hand of each dial has passed.

Electric Meter. To read your electric meter, refer to the four, or in some cases, five major dials on your meter. Go across the dials from left to right and write down the lowest number the hand of each dial has passed.

Figuring Your Consumption. To determine the amount of gas or electricity used during your last billing period, simply subtract the previous month's readings from the current month's readings.

   
 
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