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Frequently Asked Questions: Shopping
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How soon will I get my order?
We process orders within 48 hours of their receipt.
Actual shipping times vary. For large appliances, Clothes Washers,
Dryers, Refrigerators, Tankless Water Heaters and Dishwashers,
please allow 3-4 weeks for delivery. For all other
products, shipping times typically range from 3-7 business days.
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What is your returns policy?
Returns for any reason are accepted within 30 days from the delivery
date. Items must be in original packaging in resalable condition. Returns should
be shipped to the address noted below:
Nexus ENERGYguide
c/o EFI
Returns Department
40 Washington Street, Suite 3000
Westborough,
Massachusetts 01581-1013
USA
Please include a note that indicates your
order number (found on the packing slip), the reason for the return, and the
desired disposition (i.e., refund, exchange, credit).
DEFECTIVE GOODS
Nexus ENERGYguide honors manufacturers' warranties during the first
year of the warranty. When customers receive defective merchandise (or when
merchandise fails within the warranty period) Nexus will issue a prepaid return
address label for return of the merchandise. Customers with merchandise that
fails during the manufacturer's product warranty, but after a year from the
purchase date will be referred to the manufacturer for
resolution.
NON-DEFECTIVE GOODS
Customers are responsible for
returning products in a safe, unbroken condition. Customers should insure the
shipment before forwarding to Nexus. A credit or exchange will be issued to the
customer through the same payment method the customer used to pay for the order
(i.e., returns for credit card orders will be credited to the card). Credits for
non-defective products will only be issued within 30 days, after that the
product would be exchanged. Customers are responsible for the cost of return
shipping for non-defective products.
DAMAGED GOODS
When products are
received in a damaged condition customers should report the problem to Nexus
ENERGYguide (800-772-4725) so they may report the claim to the freight carrier.
The freight carrier may choose to inspect the damaged goods and shipping box at
the delivery address so all packaging should be kept. Nexus ENERGYguide may or
may not request return of the damaged goods. Freight charges will be paid by
Nexus ENERGYguide for reshipments and returns associated with goods damaged
during shipment.
See also our policy on returns and product warranties.
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How much do you charge for shipping and handling?
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Order Amount
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Shipping/Handling
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up to $20.00
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$6.00
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$20.01 to $50.00
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$8.00
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$50.01 to $100.00
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$12.00
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$100.01 to $150.00
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$16.00
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$150.01 to $200.00
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$20.00
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$200.01 +
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$25.00
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Additional Charges For Heavy Items
| Item | Shipping/Handling |
| Clothes Washer/Dryer | $225.00 |
| Refrigerator | $250.00 |
| Tankless Water Heaters | $200.00 |
| Dishwasher | $225.00 |
| PowerPak | $50.00 |
| Room AC | $20.00 |
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